Security Alerts

Protect Yourself Against Fraud


Prudential is committed to safeguarding our customers and helping you protect your personal and financial information.

Fraudsters may attempt to impersonate Prudential, our representatives, or our authorised distribution partners through emails, telephone calls, text messages, social media, or fraudulent websites.

We encourage you to remain vigilant and report any suspicious activity to us promptly.
 

Common Types of Fraud


Examples of fraudulent activity include:

  • Emails or text messages requesting your password, one-time password (OTP), or banking credentials
  • Calls claiming to represent Prudential and requesting payment to unfamiliar accounts
  • Fake websites or social media pages impersonating Prudential
  • Fraudulent investment or insurance offers using the Prudential name or logo
  • Requests to transfer funds urgently or outside normal payment channels

     

How Prudential Communicates


Prudential will never ask you to disclose your:

  • Passwords
  • One-Time Passwords (OTP)
  • Online banking credentials
  • Security questions or authentication codes

If you receive a request for this information claiming to be from Prudential, please do not respond.
 

Protecting Your Information


We recommend that you:

  • Verify the identity of anyone claiming to represent Prudential before sharing personal information
  • Access your policy information only through official Prudential websites or authorised communication channels
  • Keep your devices and browsers updated with the latest security patches
  • Use strong, unique passwords for your online accounts
  • Notify Prudential promptly if your contact details change

     

If You Suspect Fraud


If you believe:

  • you have received a suspicious communication,
  • someone is impersonating Prudential,
  • your personal information has been compromised, or
  • you have made a payment as a result of suspected fraud,

please contact Prudential immediately using the official contact details[ES1]  published the “Contact Us” page on this website.

Where appropriate, you should also contact your bank and report the matter to the relevant law enforcement authorities.
 

Ongoing Security Awareness


We periodically review and update our security controls to help protect our customers and business operations.

We may also publish security notices and fraud alerts on this website where we become aware of emerging threats that may affect our customers.