What happens after you contact us
Once we receive your complaint, we will:
Acknowledge your complaint
We will confirm receipt in writing (by email), within 2 business days.
Please contact us directly by email and provide a clear description of your complaint, together with any relevant details or supporting documents. This will help us understand the circumstances and address the matter as efficiently as possible.
Email: service@prudential.com.bm
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Review the matter carefully
Our team will assess the information provided and conduct an objective review of the circumstances.
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Contact you where necessary
We may contact you to clarify the information provided or request additional documents that may support our review.
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Provide our response
We will issue a written response setting out the outcome of our review within 20 business days.
Our commitment to you
Thank you for giving us the opportunity to address your concern. Your feedback helps us strengthen the way we serve our clients. We will handle your complaint respectfully, confidentially and without adversely affecting the service you receive from Prudential Bermuda.